💰 Natures Line — Refund Policy

How to File for a Refund

To request a refund, please email your:

• Order number

• Product name

• Proof of purchase/payment

• Reason for requesting a refund

to info@naturesline.com.pk.

Our customer care team will contact you shortly after reviewing your request.

You may also reach our team at 03111444494, Monday to Saturday, 10:00 AM – 6:00 PM.

To proceed, the product must be returned to us within 14 days of receiving your order.

📩 Steps to File a Refund Request

1. Contact our customer care team via email.

2. Provide your order number and proof of payment (receipt).

3. Submit your complaint/reason for requesting a refund with any relevant evidence.

✔ Eligibility Criteria for a Refund

A refund may be issued under the following circumstances:

1. Excessive Delays

If delivery exceeds the estimated delivery timeline and no acceptable updated delivery is provided.

2. Out of Stock

If the product becomes unavailable and cannot be restocked.

3. Approved Returns

If you have filed for a return, and it was approved and received at the Natures Line warehouse.

(Shipping, courier, or customization charges are non-refundable.)

4. Exchange with Remaining Balance

If you exchanged a product for another and there is a refund balance owed to you, we will issue the remaining amount as a refund or store credit.

5. Post-Delivery Issues

• Issues must be reported within 24 hours of delivery.

• Proof (photos/videos) must be provided within the next 24 hours.

• Once approved, you must share a return shipment receipt within the following 24 hours.

6. Payment Issues

Refunds cannot be issued after a made-to-order product has entered production (typically after 48 hours of order confirmation).

❌ Non-Eligibility Criteria for Refund

Refunds will not be granted in the following cases:

Violation of Care Instructions

Including but not limited to:

• Product washed or dry-cleaned

• Stitched, altered, or tailored

• Worn or tried on

• Stained, bleached, or chemically treated

• Shrinking or fabric damage due to mishandling

Missing Proof

No proof provided within required timelines.

Return Receipt Delay

Failure to provide return shipment proof within the required window.

Tampered Packaging

Products with opened, damaged, or tampered packaging at the time of receipt.

Price Adjustment Requests

Refunds cannot be issued for price changes after a sale.

Change of Mind

Refunds are not provided for:

• No longer needed

• Changed mind

• Didn’t like the item after opening

• Order placed by mistake

• No technical defect

Advance Payments

Advance payments for:

• Custom-made

• Personalized

• Bridal/couture

are non-refundable.

Active Chargeback

Refunds cannot be issued if a payment dispute/chargeback is in progress.

Out-of-Stock After Prebooking

If a prebooked item fails quality check or cannot be supplied, a refund will be issued within 30 days.

⏳ Refund Timeline

Refunds are processed within 14 to 45 days, depending on the payment method.

💵 Cash on Delivery (COD) Orders

COD orders are refundable only if the customer accidentally pays twice (once in advance and again upon delivery).
This must be reported within the refund eligibility window.

💳 Paid Orders

Refund requests must be submitted within the allowed timeframe, with full proof.
Our Refund Manager will respond within 5 business days regarding approval or rejection.

🧵 Partial Payments (Custom/Bridal Orders)

If the order has entered production, 50% of the paid amount may be deducted as production and labor cost.

🛒 Pre-Booking Orders

Refunds are allowed only before dispatch.
Once shipped or delivered, refunds cannot be issued.

🚚 Ready-to-Ship Orders

Refunds apply only if reported within the allowed time and supported with proper proof.

🎨 Made-to-Order / Customized Orders

Not eligible for refunds once production begins.
Custom products are not refundable or exchangeable under any condition.

📦 Out-of-Stock Orders

If supply is suspended due to production issues or unavoidable delays, a full refund will be issued.